Refund policy
At ActuatePort, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. Please review our refund policy below for detailed information on returns and refunds.
Eligibility for Refunds
To qualify for a refund, items must be returned within 30 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse refunds for items showing signs of wear, damage, or missing components.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used software or accessories
- Items damaged due to misuse or improper handling
- Products purchased from unauthorized resellers
- Gift cards or promotional items
Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide a return authorization and instructions. You are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.
Refund Timeline
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please note that your financial institution may take additional time to post the refund.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, please email us at [email protected] for assistance.
Contact Us
For any questions regarding this refund policy, please reach out to our support team at [email protected]. We are here to help.